SERVICES
Assuring Customer Satisfaction
Mediaman understands the importance of consistent, professional business practices and the success that can only be achieved by providing service that completely satisfies customers.
Your Virtual Warehouse
Mediaman products are available for delivery anywhere in India, with an accurately determined stockpile of products on hand until needed by the customer. This makes Mediaman your virtual warehouse. Products can be purchased when needed, rather than risking price fluctuations & capital blocking and inventory turnover can be kept at a rapid rate. Since Mediaman always keeps 30 days inventory on hand. A phone call, Fax or email starts a highly efficient operation - processing the order & shipping the order via the best possible shipping channel for delivery in shortest possible time with proper scheduling, Mediaman products need never see inside of a customer’s warehouse.
Warranty Policy
Mediaman offers various warranty periods on different products as per the vendour warranty commitments & guidelines. Mediaman selects the highest grade of Materials for minimum RMA assured to the customers within warranty, RMA process often allows repairs or replacement in just a few days. Mediaman customers have total confidence in our excellent aftersales services.
Technical Support
Highly trained, dedicated Customer care technicians provide technical support for compatibility, Scalability and future trends of different products. Our techno-commercial executives are unique in the Indian IT arena for providing value technical solutions are essential to avoid the on time implementation is the most crucial for the integration at industry & end user levels connecting a technical support specialist via telephone, Fax or email connects you to Mediaman network of support personnel in our offices for immediate assistance.
Terms and Conditions
Term of Sales :
Goods once sold will not be taken back or exchanged. Our responsibility ceases once the goods leave our premises. Payment to be made by account payee cheques in favour of Mediaman Infotech Pvt. Ltd. Warranty on all equipments, if any, is carry-in-warranty from the respective Mfrs./Distributors/ASP s.
Notify any kind of error in Product/ Qty./ Rate within one working day.
Goods supplied under warranty are on :
ONE TO ONE EXCHANGE BASIS ONLY.
No payments can be with held in lieu of or reasons of repairs/ replacement for materials returned under warranty.
Warranty stands void if :
Cheque is dishonoured or Sr. No. not found.
GOODS ARE PHYSICALLY DAMAGED OR BURNT.
Warranty seal (if any) and not intact and/or tampered.
To avail warranty if applicable, returned goods should mention and be accompanied by :
Our challan/ covering letter, Copy of our Challan/Invoice.
Serial number (if any) and note describing the nature of problem/defect in the returned goods.
On all bounced cheque :
A Bank cheque return charge of Rs.250/- will have to be paid.
A pay Order or CASH within 24 hours of intimation will have to be paid failing which @24%p.a. Will be charged towards delayed payment and continuation of warranty on materials supplied under the said payments, otherwise warranty shall be void and no further communications for warranty shall be entertained.
Replenishments of returned goods :
You will have to accept repaired/ replaced goods of similar conditions as per returned materials.
In case of non-availability of replenishment :
Upgrades at differential value or credit note for replaceable goods at market value shall be given AS ON DATE OF RECEIPT of returned goods and/or AS ON DATE OF REPLENISHMENTS DUE DATE. Warranty for replenished goods shall be for the remaining warranty period of originally supplied material.
Repossession :
Mediaman Infotech Pvt. Ltd. shall have the first lien on the equipment(s) supplied here under for any unpaid amount, timely payment being the essence of this transaction/contract Mediaman Infotech Pvt. Ltd. or its duty authorized representative shall be entitled to enter the Customer's premises and to do such things acts deeds, as may be necessary, expedient usual and proper to repossess the said equipment(s).
The customer or his duty authorised representative shall check the equipments ordered at the time of receiving the delivery.
No claims shall be entertained by Mediaman Infotech Pvt. Ltd. on any grounds whatsoever thereafter, for any incomplete contents received or physical breakage.
DOA (Dead On arrival ) support will be for 3 days from the invoice date.
After DOA support, RMA support will be at the ASP’s( Authorised Selling Partner ) end. Some products have direct warranty unless an AMC contract is taken.
All products not having direct warranty have to brought to us for replacement / repair. Once the product has been inward for replacement / repair processing timing will be atleast 15 to 20 days.
**Warranty void conditions :
Broken, physically damage & burnt cases.
Warranty seal broken.
Damage from transportation or any natural disaster , water logging etc.
Important shipping information
All orders require 1-2 business days of processing time prior to shipping.
We have tie up with BlueDart Leading Indian Courier Company
Mediaman Infotech Pvt Ltd does not process orders during the weekend.
No deliveries will be made on Saturday or Sunday.
Mediaman Infotech Pvt Ltd does not guarantee same day shipping.
FAQs
Can I send the Order to a different Address other than the registration Address?
Yes, you can send the Order to an Address different than the Registration Address. You will be given an option to send the Order to a New Address, on the Shipping Address Page after adding the Product to the Cart.
Can I ship the Order I bought to Multiple Addresses?
Currently this option is not available. However, if you want to send the product to different addresses, you can place Multiple Orders.
Is Road Permit / Way Bill / Form: 63 require for shipping?
Road Permit / Way Bill / Form: 63 will be required for shipping for the following states and city as per the situation.
Arunachal pradesh / West Bengal
Dispur, Guwahati, Itanagar, Assam, Nagaland, Kohima, Shilong, Imphal, Sikkim, Meghalaya, Manipur, Aizwal, Agartala, Tripura, Mizoram, Kolkata, Kharagpur, Asanol, Durgapur, Raurkela, Cuttack, Bhubaneshwar
Bihar/Patna
Patna, Bettiah, Motihari, Shivhar, Sitamarhi, Gopalganj, Siwan, Muzaffarpur, Darbhanga, Supaul, Araria, Madhepura, Kishanganj, Chhapra, Hajipur, Sanastipur, Saharsa, Purnia, Buxar, Ara, Begusarai, Khagaria, Kathiar, Arwal, Shekhpura, Munger, Bagabhua, Jahanabad, Bihar Sharif, Luckeesarai, Jamul, Banka, Nawada, Gaya. Bahabhua.
Kindly confirm before order about Road Permit / Way Bill / Form: 6.
What is the Shipping Charge?
| Category Type | Shipping Charge |
| Very Small Items (Pen Drive, etc) | Rs.150/- (All Over India) |
| Small Items (MP3, etc) | Rs.160/- (All Over India) |
Bank Details
For Online Transactions or Out of Mumbai Transactions please follow below :
Deposit money in the below accounts as per order after adding bank charges :
| Bankers | HDFC Bank |
| Branch | Grant Road |
| Address | MSA Road,Grant Road, Mumbai 400007 |
| Current A/C No | 4232320000292 |
| RTGS/NEFT IFSC | HDFC0000423 |
| Bankers | STANDARD CHARTERED |
| Account Type | Current |
| Account Number | 22506054191 |
| Branch Address | 23-25, M G ROAD,FORT, MUMBAI-400001. |
| RTGS /NEFT IFSC | SCBL0036046. |
Please write us to sales@mediamangroup.com or call on 022 – 4344 1111 after depositing the money, so that material could be dispatched same day.